FAQ

IMPORTANT

Please note that your order is proceeded personally by me with love and care in possibly shortest time (up to 2-3 weeks usually).

PAYMENT

I accept PayPal. This is the most secure and fast payment method. After payment I will contact you at the PayPal address to discuss the details of the order. If you have any problems with payment, please, contact me. Please check the delivery address and add a note to the seller, if it necessary (e.g. an another email).

If you Russian resident: the payment with your PayPal account will be blocked because PayPal can only facilitate payments between Russian residents when they transact in Russian Ruble. Please contact me so that I'll bill you at your PayPal in RUB.

SHIPPING & TERMS

Orders are shipped from Russia worldwide in a safe packaging to ensure your product arrives in perfect condition. All items are sent via the 1st Class International Airmail or Express shipping with a tracking number. Shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery.

Shipping terms varies according to your location and other conditions like customs delays etc. It usually takes 2-3 weeks to arrive in most parts of the world.

ORIGINAL PAINTINGS

All originals are hand signed and go with artist’s Certificate of Authenticity.

*COA is not included for “small works” collection.

RETURNS

Please contact ASAP about lost or damaged items! If possible, include pictures. Keep all original packing materials as they may be needed for insurance investigation purposes. I’ll be in touch with next steps.

CUSTOMER PRIVACY

Information you provide to The Store through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. I will NEVER sell or otherwise give out information to a third party.

If you have any questions or requests please contact me. Thank you a lot for your visit and support!

Love,
Natali